Refund and Cancellation Policy

Effective Date: April 20, 2026 · Last Updated: April 20, 2026

This Refund and Cancellation Policy (the "Policy") applies to all paid subscriptions to the liteq service (the "Service") operated by Yubin Hong (an individual sole proprietor based in the Republic of Korea). It is incorporated by reference into our Terms of Service.

1. How Billing Works

All payments for the Service are processed by our merchant of record, Lemon Squeezy. Lemon Squeezy charges the payment method you provided at checkout on a recurring basis according to the plan you selected (for example, monthly or quarterly). Subscriptions renew automatically at the end of each billing interval at the then-current list price, until you cancel.

2. How to Cancel

2.1 Through the Lemon Squeezy customer portal (recommended)

Every Lemon Squeezy receipt and renewal email contains a link to your customer portal. From that portal you can cancel your subscription with two clicks. Cancellation is effective at the end of the current billing period; you will retain access to paid features until that date.

2.2 Through our Service

You can also click "Manage subscription" on your account settings page, which will redirect you to the same Lemon Squeezy customer portal.

2.3 By email (backup only)

Online cancellation through the customer portal (section 2.2) is always available and is the fastest method — your access continues through the end of the current billing period and no further charges will be made. If you cannot access the customer portal, email studio4any@gmail.com from the email address associated with your account with the subject line "Cancellation Request". We will process the request promptly, typically the same business day.

2.4 What cancellation does not do on its own

Cancellation stops future renewals but does not delete your account or the practice data associated with it. To delete your account, email studio4any@gmail.com separately. See our Privacy Policy for retention details.

3. Refund Eligibility

3.1 First-time subscribers: seven-day refund window

If you are purchasing a paid plan for the first time, you may request a full refund within seven (7) calendar days of the initial charge, provided that:

• You have not abused the Service or violated our Terms;
• You have not completed more than three (3) mock exams during the seven-day window (mock exams are the core paid feature and heavy use is a strong indicator that the plan has been consumed); and
• The request is submitted through one of the channels described in Section 4.

3.2 Renewal charges

Renewal charges are generally non-refundable, because you have the ability to cancel at any time before the renewal occurs. We may, at our discretion, prorate or refund a renewal charge if:

• You contacted us within three (3) business days of the renewal charge and had not used any paid feature during the new billing period;
• A technical problem prevented you from cancelling in time; or
• Applicable law in your jurisdiction (for example, certain consumer-protection statutes) requires a refund.

3.3 Service discontinuation

If we permanently discontinue the Service during a period for which you have pre-paid, we will refund the unused portion of that period on a pro-rata basis, to the extent the refund can be processed through Lemon Squeezy.

3.4 Circumstances in which refunds are not provided

We do not offer refunds in the following circumstances, except where required by applicable consumer-protection law:

• Requests made more than seven (7) calendar days after the initial purchase, other than as described in Sections 3.2 and 3.3 above;
• Requests based on dissatisfaction with the difficulty, content, or format of the practice material (the Service is not a substitute for official College Board materials, and we make no guarantee of a particular test outcome);
• Accounts suspended or terminated for violation of our Terms of Service;
• Partial refunds for unused days of a monthly or quarterly subscription when cancellation is initiated by the user.

4. How to Request a Refund

Email us at studio4any@gmail.com from the email address associated with your account, with the subject line "Refund Request". Please include:

• Your account email;
• The approximate date of the charge you wish to refund;
• The plan you purchased; and
• A brief description of why you are requesting the refund.

We will acknowledge your request within three (3) business days and provide a final decision within ten (10) business days. If your request is approved, the refund will be issued through Lemon Squeezy to the original payment method. Refund processing times vary by payment method and country but are typically five to ten business days after approval.

5. Chargebacks

If you dispute a charge with your card issuer or bank rather than contacting us first, we may:

• Suspend or terminate your account; and
• Provide our payment processor and card issuer with evidence that the charge was legitimate.

We strongly prefer to resolve issues directly by email before you initiate a chargeback. Chargebacks initiated in bad faith may be reported to credit-reporting agencies and may be referred to collections to the extent permitted by law.

6. Taxes and Currency

Prices are listed in United States dollars unless otherwise stated. Applicable sales tax, VAT, or GST, if any, is calculated and added by Lemon Squeezy at checkout based on the billing country you provide. Refunds include any tax that was charged on the original transaction.

7. Mandatory Statutory Rights

Nothing in this Policy is intended to limit any non-waivable right you have under the mandatory law of your country of residence. If your local consumer-protection law requires us to offer a broader refund than the terms above, we will honor that statutory requirement.

8. Contact

Cancellation and refund questions should be sent to studio4any@gmail.com.